Refund policy

Return window

• Orders within India: returns must be initiated within 7 days of delivery.
• International orders: returns must be initiated within 30 days of delivery.

Return conditions
To be eligible for a return, items must be new, unused, and in their original condition with all original tags attached. Please include the original packaging where possible.

Non-returnable items

• Used items, or items missing their original tags or packaging
• Custom or personalised orders, which are made to order
• Sale items discounted 25% or more, which are eligible for exchange only
• Gift cards

Return shipping

• Orders within India: for standard returns and exchanges, a return shipping fee of ₹100 applies. On a refund, it is deducted from the refund amount.
• International orders: the customer is responsible for all return shipping costs.
• Damaged or defective items: return shipping is covered by us.

Shipping charges
Shipping charges paid on an order are non-refundable on returns and exchanges.

Refunds
Timeline: please allow at least seven (7) business days from receipt of your returned item for us to process the refund. Depending on your bank or financial institution, it may take a little longer to appear.
Method: for prepaid orders, we refund to your original payment method. For Cash on Delivery orders, refunds to a bank account or UPI carry a 5% processing fee, which is waived if you choose to receive the refund as store credit.

Promotional discount adjustments
If a partial return means the remaining items no longer qualify for a promotion, the refund will be recalculated based on the adjusted price.

Bracelet repairs
If a bracelet's cord breaks within 7 days of delivery, we'll restring it free of charge. After 7 days, we'll still restring it; you just pay the shipping.

Exchanges
For size exchanges and replacements, you pay the shipping to send the item back to us, and we ship the new piece to you free.

Store credit
Choose store credit instead of a refund and we'll add 10% to the amount.

Sale items
Sale items discounted 25% or more can be exchanged but not returned. Sale items with smaller discounts can be returned for store credit only.

Gift cards
Gift cards can't be refunded for cash. If you paid with a gift card, the refund goes back to your gift card.

Returns that don't meet our conditions
If a return doesn't meet our conditions and is sent back to you, please collect it within 30 days. After that, it can't be held.

International orders damaged in transit
Please report it within 48 hours of delivery with photos and an unboxing video. We'll review each case.

How to return
To start a return, email [email protected]. Please wait for our confirmation before sending anything. Once your return is approved, send the item securely packed in its original packaging to:
Solacely Co
138, Gold Plaza, Nipania, Apollo DB City
Indore, Madhya Pradesh 452010, India
+91 99934 37418